GapOnly has teamed up with payments provider Tyro to launch its next-generation claims system at veterinary clinics across Australia.
This partnership aims to simplify pet insurance claims by letting customers pay only the “gap” — the portion not covered by insurance — directly at the vet’s counter. This will speed up the process and reduce out-of-pocket expenses for pet owners at the time of treatment.
After a competitive tender in 2024, Tyro was chosen as GapOnly’s preferred technology partner.
Peter Kerr, Chief Operating Officer at PetSure and GapOnly, said Tyro was selected for its expertise in payments and its strong experience in human healthcare, along with shared values focused on customer service.
“Our partnership will help GapOnly improve access to pet healthcare for Australians,” Kerr said.
Currently, about 75% of veterinary clinics in Australia offer GapOnly, which supports most major pet insurance providers. Since its launch in 2019, GapOnly has processed over one million claims and saved pet owners more than $500 million in upfront costs.
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